<?
$MESS ['SUP_SE_TICKET_NEW_FOR_AUTHOR_TITLE'] = "New ticket (for author)";
$MESS ['SUP_SE_TICKET_NEW_FOR_AUTHOR_TEXT'] = "
#ID# - ticket ID
#LANGUAGE_ID# - site language identifier to which trouble ticket is linked
#DATE_CREATE# - date of creation
#TIMESTAMP# - date of changing
#DATE_CLOSE# - date of closing
#TITLE# - ticket title
#CATEGORY# - ticket category
#STATUS# - ticket status
#CRITICALITY# - ticket priority
#SLA# - support level
#SOURCE# - ticket source (web, email, phone etc.)
#SPAM_MARK# - spam mark
#MESSAGE_BODY# - message body
#FILES_LINKS# - links to attached files
#ADMIN_EDIT_URL# - link to changing the ticket (administrative section)
#PUBLIC_EDIT_URL# - link to changing the ticket (public section)

#OWNER_EMAIL# - #OWNER_USER_EMAIL# and/or #OWNER_SID#
#OWNER_USER_ID# - ticket author ID
#OWNER_USER_NAME# - ticket author name
#OWNER_USER_LOGIN# - ticket author login
#OWNER_USER_EMAIL# - ticket author email
#OWNER_TEXT# - [#OWNER_USER_ID#] (#OWNER_USER_LOGIN#) #OWNER_USER_NAME#
#OWNER_SID# - some identifier of the ticket author (such as email, phone and the like)

#SUPPORT_EMAIL# - #RESPONSIBLE_USER_EMAIL# or #SUPPORT_ADMIN_EMAIL#
#RESPONSIBLE_USER_NAME# - Full name of the person in charge
#RESPONSIBLE_USER_ID# - user ID of the person in charge
#RESPONSIBLE_USER_EMAIL# - email of the person in charge
#RESPONSIBLE_USER_LOGIN# - login of the person in charge
#RESPONSIBLE_TEXT# - [#RESPONSIBLE_USER_ID#] (#RESPONSIBLE_USER_LOGIN#) #RESPONSIBLE_USER_NAME#
#SUPPORT_ADMIN_EMAIL# - emails of support administrators

#CREATED_USER_ID# - ticket creator ID
#CREATED_USER_LOGIN# - ticket creator login
#CREATED_USER_EMAIL# - ticket creator email
#CREATED_USER_NAME# - ticket creator name
#CREATED_MODULE_NAME# - identifier of the module that was used for creating the ticket
#CREATED_TEXT# - [#CREATED_USER_ID#] (#CREATED_USER_LOGIN#) #CREATED_USER_NAME#

#SUPPORT_COMMENTS# - administrative comments

";
$MESS ['SUP_SE_TICKET_NEW_FOR_TECHSUPPORT_TITLE'] = "New ticket (for techsupport)";
$MESS ['SUP_SE_TICKET_NEW_FOR_TECHSUPPORT_TEXT'] = "
#ID# - ticket ID
#LANGUAGE_ID# - site language identifier to which trouble ticket is linked
#DATE_CREATE# - date of creation
#TIMESTAMP# - date of changing
#DATE_CLOSE# - date of closing
#TITLE# - ticket title
#CATEGORY# - ticket category
#STATUS# - ticket status
#CRITICALITY# - ticket priority
#SOURCE# - ticket source (web, email, phone etc.)
#SLA# - support level
#SPAM_MARK# - spam mark
#MESSAGE_BODY# - message body
#FILES_LINKS# - links to attached files
#ADMIN_EDIT_URL# - link to changing the ticket (administrative section)
#PUBLIC_EDIT_URL# - link to changing the ticket (public section)

#OWNER_EMAIL# - #OWNER_USER_EMAIL# and/or #OWNER_SID#
#OWNER_USER_ID# - ticket author ID
#OWNER_USER_NAME# - ticket author name
#OWNER_USER_LOGIN# - ticket author login
#OWNER_USER_EMAIL# - ticket author email
#OWNER_TEXT# - [#OWNER_USER_ID#] (#OWNER_USER_LOGIN#) #OWNER_USER_NAME#
#OWNER_SID# - some identifier of the ticket author (such as email, phone and the like)

#SUPPORT_EMAIL# - #RESPONSIBLE_USER_EMAIL# or #SUPPORT_ADMIN_EMAIL#
#RESPONSIBLE_USER_NAME# - Full name of the person in charge
#RESPONSIBLE_USER_ID# - user ID of the person in charge
#RESPONSIBLE_USER_EMAIL# - email of the person in charge
#RESPONSIBLE_USER_LOGIN# - login of the person in charge
#RESPONSIBLE_TEXT# - [#RESPONSIBLE_USER_ID#] (#RESPONSIBLE_USER_LOGIN#) #RESPONSIBLE_USER_NAME#
#SUPPORT_ADMIN_EMAIL# - emails of support administrators

#CREATED_USER_ID# - ticket creator ID
#CREATED_USER_LOGIN# - ticket creator login
#CREATED_USER_EMAIL# - ticket creator email
#CREATED_USER_NAME# - ticket creator name
#CREATED_MODULE_NAME# - identifier of the module that was used for creating the ticket
#CREATED_TEXT# - [#CREATED_USER_ID#] (#CREATED_USER_LOGIN#) #CREATED_USER_NAME#

#SUPPORT_COMMENTS# - administrative comments

#COUPON# - coupon
";
$MESS ['SUP_SE_TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR_TITLE'] = "Ticket was changed by techsupport member (for author)";
$MESS ['SUP_SE_TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR_TEXT'] = "
#ID# - ticket ID
#LANGUAGE_ID# - site language identifier to which trouble ticket is linked
#WHAT_CHANGE# - list of what has changed
#DATE_CREATE# - date of creation
#TIMESTAMP# - date of changing
#DATE_CLOSE# - date of closing
#TITLE# - ticket title
#STATUS# - ticket status
#CATEGORY# - ticket category
#CRITICALITY# - ticket priority
#RATE# - answers rate
#SLA# - support level
#SOURCE# - initial ticket source (web, email, phone etc.)
#SPAM_MARK# - spam mark
#MESSAGES_AMOUNT# - amount of messages in the ticket
#ADMIN_EDIT_URL# - link to changing the ticket (administrative section)
#PUBLIC_EDIT_URL# - link to changing the ticket (public section)

#OWNER_EMAIL# - #OWNER_USER_EMAIL# and/or #OWNER_SID#
#OWNER_USER_ID# - ticket author ID
#OWNER_USER_NAME# - ticket author name
#OWNER_USER_LOGIN# - ticket author login
#OWNER_USER_EMAIL# - ticket author email
#OWNER_TEXT# - [#OWNER_USER_ID#] (#OWNER_USER_LOGIN#) #OWNER_USER_NAME#
#OWNER_SID# - some identifier of the ticket author (such as email, phone and the like)

#SUPPORT_EMAIL# - #RESPONSIBLE_USER_EMAIL# or #SUPPORT_ADMIN_EMAIL#
#RESPONSIBLE_USER_NAME# - full name of the person in charge
#RESPONSIBLE_USER_ID# - user ID of the person in charge
#RESPONSIBLE_USER_EMAIL# - email of the person in charge
#RESPONSIBLE_USER_LOGIN# - login of the person in charge
#RESPONSIBLE_TEXT# - [#RESPONSIBLE_USER_ID#] (#RESPONSIBLE_USER_LOGIN#) #RESPONSIBLE_USER_NAME#
#SUPPORT_ADMIN_EMAIL# - EMails of support administrators

#CREATED_USER_ID# - ticket creator ID
#CREATED_USER_LOGIN# - ticket creator login
#CREATED_USER_EMAIL# - ticket creator email
#CREATED_USER_NAME# - ticket creator name
#CREATED_MODULE_NAME# - identifier of the module that was used for creating the ticket
#CREATED_TEXT# - [#CREATED_USER_ID#] (#CREATED_USER_LOGIN#) #CREATED_USER_NAME#

#MODIFIED_USER_ID# - user of the person that changed the ticket
#MODIFIED_USER_LOGIN# - login of the person that changed the ticket
#MODIFIED_USER_EMAIL# - EMail of the person that changed the ticket
#MODIFIED_USER_NAME# - full name of the person that changed the ticket
#MODIFIED_MODULE_NAME# - identifier of the module that was used for changing the ticket.
#MODIFIED_TEXT# - [#MODIFIED_USER_ID#] (#MODIFIED_USER_LOGIN#) #MODIFIED_USER_NAME#

#MESSAGE_AUTHOR_USER_ID# - message author ID
#MESSAGE_AUTHOR_USER_NAME# - message author name
#MESSAGE_AUTHOR_USER_LOGIN# - message author login
#MESSAGE_AUTHOR_USER_EMAIL# - message author email
#MESSAGE_AUTHOR_TEXT# - [#MESSAGE_AUTHOR_USER_ID#] (#MESSAGE_AUTHOR_USER_LOGIN#) #MESSAGE_AUTHOR_USER_NAME#
#MESSAGE_AUTHOR_SID# - message author some identifier (email, phone and the like)
#MESSAGE_SOURCE# - message source
#MESSAGE_BODY# - message body
#FILES_LINKS# - links to attached files

#SUPPORT_COMMENTS# - administrative comments

";
$MESS ['SUP_SE_TICKET_CHANGE_BY_AUTHOR_FOR_AUTHOR_TITLE'] = "Ticket was changed by author (for author)";
$MESS ['SUP_SE_TICKET_CHANGE_BY_AUTHOR_FOR_AUTHOR_TEXT'] = "
#ID# - ticket ID
#LANGUAGE_ID# - site language identifier to which trouble ticket is linked
#WHAT_CHANGE# - list of what has changed
#DATE_CREATE# - date of creation
#TIMESTAMP# - date of changing
#DATE_CLOSE# - date of closing
#TITLE# - ticket title
#STATUS# - ticket status
#CATEGORY# - ticket category
#CRITICALITY# - ticket priority
#RATE# - answers rate
#SLA# - support level
#SOURCE# - initial ticket source (web, email, phone etc.)
#SPAM_MARK# - spam mark
#MESSAGES_AMOUNT# - amount of messages in the ticket
#ADMIN_EDIT_URL# - link to changing the ticket (administrative section)
#PUBLIC_EDIT_URL# - link to changing the ticket (public section)

#OWNER_EMAIL# - #OWNER_USER_EMAIL# and/or #OWNER_SID#
#OWNER_USER_ID# - ticket author ID
#OWNER_USER_NAME# - ticket author name
#OWNER_USER_LOGIN# - ticket author login
#OWNER_USER_EMAIL# - ticket author email
#OWNER_TEXT# - [#OWNER_USER_ID#] (#OWNER_USER_LOGIN#) #OWNER_USER_NAME#
#OWNER_SID# - some identifier of the ticket author (such as email, phone and the like)

#SUPPORT_EMAIL# - #RESPONSIBLE_USER_EMAIL# or #SUPPORT_ADMIN_EMAIL#
#RESPONSIBLE_USER_NAME# - full name of the person in charge
#RESPONSIBLE_USER_ID# - user ID of the person in charge
#RESPONSIBLE_USER_EMAIL# - email of the person in charge
#RESPONSIBLE_USER_LOGIN# - login of the person in charge
#RESPONSIBLE_TEXT# - [#RESPONSIBLE_USER_ID#] (#RESPONSIBLE_USER_LOGIN#) #RESPONSIBLE_USER_NAME#
#SUPPORT_ADMIN_EMAIL# - EMails of support administrators

#CREATED_USER_ID# - ticket creator ID
#CREATED_USER_LOGIN# - ticket creator login
#CREATED_USER_EMAIL# - ticket creator email
#CREATED_USER_NAME# - ticket creator name
#CREATED_MODULE_NAME# - identifier of the module that was used for creating the ticket
#CREATED_TEXT# - [#CREATED_USER_ID#] (#CREATED_USER_LOGIN#) #CREATED_USER_NAME#

#MODIFIED_USER_ID# - user of the person that changed the ticket
#MODIFIED_USER_LOGIN# - login of the person that changed the ticket
#MODIFIED_USER_EMAIL# - EMail of the person that changed the ticket
#MODIFIED_USER_NAME# - full name of the person that changed the ticket
#MODIFIED_MODULE_NAME# - identifier of the module that was used for changing the ticket.
#MODIFIED_TEXT# - [#MODIFIED_USER_ID#] (#MODIFIED_USER_LOGIN#) #MODIFIED_USER_NAME#

#MESSAGE_AUTHOR_USER_ID# - message author ID
#MESSAGE_AUTHOR_USER_NAME# - message author name
#MESSAGE_AUTHOR_USER_LOGIN# - message author login
#MESSAGE_AUTHOR_USER_EMAIL# - message author email
#MESSAGE_AUTHOR_TEXT# - [#MESSAGE_AUTHOR_USER_ID#] (#MESSAGE_AUTHOR_USER_LOGIN#) #MESSAGE_AUTHOR_USER_NAME#
#MESSAGE_AUTHOR_SID# - message author some identifier (email, phone and the like)
#MESSAGE_SOURCE# - message source
#MESSAGE_BODY# - message body
#FILES_LINKS# - links to attached files

#SUPPORT_COMMENTS# - administrative comments

";
$MESS ['SUP_SE_TICKET_CHANGE_FOR_TECHSUPPORT_TITLE'] = "Changes in ticket (for techsupport)";
$MESS ['SUP_SE_TICKET_CHANGE_FOR_TECHSUPPORT_TEXT'] = "
#ID# - ticket ID
#LANGUAGE_ID# - site language identifier to which trouble ticket is linked
#WHAT_CHANGE# - list of what has changed
#DATE_CREATE# - date of creation
#TIMESTAMP# - date of changing
#DATE_CLOSE# - date of closing
#TITLE# - ticket title
#STATUS# - ticket status
#CATEGORY# - ticket category
#CRITICALITY# - ticket priority
#RATE# - answers rate
#SLA# - support level
#SOURCE# - initial ticket source (web, email, phone etc.)
#SPAM_MARK# - spam mark
#MESSAGES_AMOUNT# - amount of messages in the ticket
#ADMIN_EDIT_URL# - link to changing the ticket (administrative section)
#PUBLIC_EDIT_URL# - link to changing the ticket (public section)

#OWNER_EMAIL# - #OWNER_USER_EMAIL# and/or #OWNER_SID#
#OWNER_USER_ID# - ticket author ID
#OWNER_USER_NAME# - ticket author name
#OWNER_USER_LOGIN# - ticket author login
#OWNER_USER_EMAIL# - ticket author email
#OWNER_TEXT# - [#OWNER_USER_ID#] (#OWNER_USER_LOGIN#) #OWNER_USER_NAME#
#OWNER_SID# - some identifier of the ticket author (such as email, phone and the like)

#SUPPORT_EMAIL# - #RESPONSIBLE_USER_EMAIL# or #SUPPORT_ADMIN_EMAIL#
#RESPONSIBLE_USER_NAME# - full name of the person in charge
#RESPONSIBLE_USER_ID# - user ID of the person in charge
#RESPONSIBLE_USER_EMAIL# - email of the person in charge
#RESPONSIBLE_USER_LOGIN# - login of the person in charge
#RESPONSIBLE_TEXT# - [#RESPONSIBLE_USER_ID#] (#RESPONSIBLE_USER_LOGIN#) #RESPONSIBLE_USER_NAME#
#SUPPORT_ADMIN_EMAIL# - EMails of support administrators

#CREATED_USER_ID# - ticket creator ID
#CREATED_USER_LOGIN# - ticket creator login
#CREATED_USER_EMAIL# - ticket creator email
#CREATED_USER_NAME# - ticket creator name
#CREATED_MODULE_NAME# - identifier of the module that was used for creating the ticket
#CREATED_TEXT# - [#CREATED_USER_ID#] (#CREATED_USER_LOGIN#) #CREATED_USER_NAME#

#MODIFIED_USER_ID# - user of the person that changed the ticket
#MODIFIED_USER_LOGIN# - login of the person that changed the ticket
#MODIFIED_USER_EMAIL# - EMail of the person that changed the ticket
#MODIFIED_USER_NAME# - full name of the person that changed the ticket
#MODIFIED_MODULE_NAME# - identifier of the module that was used for changing the ticket.
#MODIFIED_TEXT# - [#MODIFIED_USER_ID#] (#MODIFIED_USER_LOGIN#) #MODIFIED_USER_NAME#

#MESSAGE_AUTHOR_USER_ID# - message author ID
#MESSAGE_AUTHOR_USER_NAME# - message author name
#MESSAGE_AUTHOR_USER_LOGIN# - message author login
#MESSAGE_AUTHOR_USER_EMAIL# - message author email
#MESSAGE_AUTHOR_TEXT# - [#MESSAGE_AUTHOR_USER_ID#] (#MESSAGE_AUTHOR_USER_LOGIN#) #MESSAGE_AUTHOR_USER_NAME#
#MESSAGE_AUTHOR_SID# - message author some identifier (email, phone and the like)
#MESSAGE_SOURCE# - message source
#MESSAGE_HEADER# - \"******* MESSAGE *******\", or \"******* HIDDEN MESSAGE *******\"
#MESSAGE_BODY# - message body
#MESSAGE_FOOTER# - \"*********************** \"
#FILES_LINKS# - links to attached files

#SUPPORT_COMMENTS# - administrative comments

";
$MESS ['SUP_SE_TICKET_OVERDUE_REMINDER_TITLE'] = "Reminder of answer necessity (for techsupport)";
$MESS ['SUP_SE_TICKET_OVERDUE_REMINDER_TEXT'] = "
#ID# - ticket ID
#LANGUAGE_ID# - site language identifier to which trouble ticket is linked
#DATE_CREATE# - date of creation 
#TITLE# - ticket title
#STATUS# - ticket status
#CATEGORY# - ticket category
#CRITICALITY# - ticket priority
#RATE# - answers rate
#SLA# - support level
#SOURCE# - initial ticket source (web, email, phone etc.)
#ADMIN_EDIT_URL# - link to changing the ticket (administrative section)

#EXPIRATION_DATE# - date of response expiration
#REMAINED_TIME# - how much is left till the date of response expiration

#OWNER_EMAIL# - #OWNER_USER_EMAIL# and/or #OWNER_SID#
#OWNER_USER_ID# - ticket author ID
#OWNER_USER_NAME# - ticket author name
#OWNER_USER_LOGIN# - ticket author login
#OWNER_USER_EMAIL# - ticket author email
#OWNER_TEXT# - [#OWNER_USER_ID#] (#OWNER_USER_LOGIN#) #OWNER_USER_NAME#
#OWNER_SID# - some identifier of the ticket author (such as email, phone and the like)

#SUPPORT_EMAIL# - #RESPONSIBLE_USER_EMAIL# or #SUPPORT_ADMIN_EMAIL#
#RESPONSIBLE_USER_NAME# - full name of the person in charge
#RESPONSIBLE_USER_ID# - user ID of the person in charge
#RESPONSIBLE_USER_EMAIL# - email of the person in charge
#RESPONSIBLE_USER_LOGIN# - login of the person in charge
#RESPONSIBLE_TEXT# - [#RESPONSIBLE_USER_ID#] (#RESPONSIBLE_USER_LOGIN#) #RESPONSIBLE_USER_NAME#
#SUPPORT_ADMIN_EMAIL# - EMails of support administrators

#CREATED_USER_ID# - ticket creator ID
#CREATED_USER_LOGIN# - ticket creator login
#CREATED_USER_EMAIL# - ticket creator email
#CREATED_USER_NAME# - ticket creator name
#CREATED_MODULE_NAME# - identifier of the module that was used for creating the ticket
#CREATED_TEXT# - [#CREATED_USER_ID#] (#CREATED_USER_LOGIN#) #CREATED_USER_NAME#

#MESSAGE_BODY# - body of the message which requires an answer
";
$MESS ['SUP_SE_TICKET_NEW_FOR_AUTHOR_SUBJECT'] = "[TID##ID#] #SERVER_NAME#: Your request has been accepted successfully";
$MESS ['SUP_SE_TICKET_NEW_FOR_AUTHOR_MESSAGE'] = "Your request has been accepted with unique number #ID#. 

Please do not reply to this message. This is only a generated
confirmation, showing that techsupport has received your request 
and is working on it.

Information on your request:

Subject       - #TITLE# 
From          - #SOURCE##OWNER_SID##OWNER_TEXT#
Category      - #CATEGORY#
Priority      - #CRITICALITY#

Created       - #CREATED_TEXT##CREATED_MODULE_NAME# [#DATE_CREATE#]
Responsible   - #RESPONSIBLE_TEXT#
Support level - #SLA#

>======================== MESSAGE ====================================

#FILES_LINKS##MESSAGE_BODY#

>=====================================================================

To view and edit the request visit link:
http://#SERVER_NAME##PUBLIC_EDIT_URL#?ID=#ID#

Automatically generated message. ";
$MESS ['SUP_SE_TICKET_NEW_FOR_TECHSUPPORT_SUBJECT'] = "[TID##ID#] #SERVER_NAME#: New request";
$MESS ['SUP_SE_TICKET_NEW_FOR_TECHSUPPORT_MESSAGE'] = "New request # #ID# at #SERVER_NAME#.
#SPAM_MARK#
From: #SOURCE##OWNER_SID##OWNER_TEXT#

Subject: #TITLE#

>======================== MESSAGE ====================================

#FILES_LINKS##MESSAGE_BODY#

>=====================================================================

Responsible   - #RESPONSIBLE_TEXT#
Category      - #CATEGORY#
Priority      - #CRITICALITY#
Support level - #SLA#
Created       - #CREATED_TEXT##CREATED_MODULE_NAME# [#DATE_CREATE#]

To view and edit the request visit link:
http://#SERVER_NAME##ADMIN_EDIT_URL#?ID=#ID#&lang=#LANGUAGE_ID#

Automatically generated message. 
";
$MESS ['SUP_SE_TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR_SUBJECT'] = "[TID##ID#] #SERVER_NAME#: Changes in your request";
$MESS ['SUP_SE_TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR_MESSAGE'] = "Changes in your request # #ID# at #SERVER_NAME#.

#WHAT_CHANGE#
Subject: #TITLE# 

From: #MESSAGE_SOURCE##MESSAGE_AUTHOR_SID##MESSAGE_AUTHOR_TEXT#

>======================== MESSAGE ====================================#FILES_LINKS##MESSAGE_BODY#
>=====================================================================

Author  - #SOURCE##OWNER_SID##OWNER_TEXT#
Created - #CREATED_TEXT##CREATED_MODULE_NAME# [#DATE_CREATE#]
Changed - #MODIFIED_TEXT##MODIFIED_MODULE_NAME# [#TIMESTAMP#]

Responsible   - #RESPONSIBLE_TEXT#
Category      - #CATEGORY#
Priority      - #CRITICALITY#
Status        - #STATUS#
Rate          - #RATE#
Support level - #SLA#

To view and edit the request visit link:
http://#SERVER_NAME##PUBLIC_EDIT_URL#?ID=#ID#

We ask you do not forget to rate the answers of techsupport after closing the request:
http://#SERVER_NAME##PUBLIC_EDIT_URL#?ID=#ID#

Automatically generated message.
";
$MESS ['SUP_SE_TICKET_CHANGE_FOR_TECHSUPPORT_SUBJECT'] = "[TID##ID#] #SERVER_NAME#: Changes in request";
$MESS ['SUP_SE_TICKET_CHANGE_FOR_TECHSUPPORT_MESSAGE'] = "Changes in request # #ID# at #SERVER_NAME#.
#SPAM_MARK#
#WHAT_CHANGE#
Subject: #TITLE# 

From: #MESSAGE_SOURCE##MESSAGE_AUTHOR_SID##MESSAGE_AUTHOR_TEXT#

>#MESSAGE_HEADER##FILES_LINKS##MESSAGE_BODY#
>#MESSAGE_FOOTER#

Author  - #SOURCE##OWNER_SID##OWNER_TEXT#
Created - #CREATED_TEXT##CREATED_MODULE_NAME# [#DATE_CREATE#]
Changed - #MODIFIED_TEXT##MODIFIED_MODULE_NAME# [#TIMESTAMP#]

Responsible   - #RESPONSIBLE_TEXT#
Category      - #CATEGORY#
Priority      - #CRITICALITY#
Status        - #STATUS#
Rate          - #RATE#
Support level - #SLA#

>======================= COMMENTS ===================================#SUPPORT_COMMENTS#
>====================================================================

To view and edit the request visit link:
http://#SERVER_NAME##ADMIN_EDIT_URL#?ID=#ID#&lang=#LANGUAGE_ID#

Automatically generated message.
";
$MESS ['SUP_SE_TICKET_OVERDUE_REMINDER_SUBJECT'] = "[TID##ID#] #SERVER_NAME#: Reminder of answer necessity";
$MESS ['SUP_SE_TICKET_OVERDUE_REMINDER_MESSAGE'] = "Reminder of answer necessity for the ticket # #ID# at #SERVER_NAME#.

Expiration date - #EXPIRATION_DATE# (remained: #REMAINED_TIME#)

>======================= TICKET DATA =================================

Subject - #TITLE# 

Author  - #SOURCE##OWNER_SID##OWNER_TEXT#
Created - #CREATED_TEXT##CREATED_MODULE_NAME# [#DATE_CREATE#]

Support level - #SLA#

Responsible   - #RESPONSIBLE_TEXT#
Category      - #CATEGORY#
Priority      - #CRITICALITY#
Status        - #STATUS#
Answers rate  - #RATE#

>================= MESSAGE REQUIRES ANSWER ===========================
#MESSAGE_BODY#
>=====================================================================

To view and edit the request visit link:
http://#SERVER_NAME##ADMIN_EDIT_URL#?ID=#ID#&lang=#LANGUAGE_ID#

Automatically generated message.
";
$MESS ['SUP_SE_TICKET_GENERATE_SUPERCOUPON_TITLE'] = "Coupon activated";
$MESS ['SUP_SE_TICKET_GENERATE_SUPERCOUPON_TEXT'] = "#COUPON# - Coupon
#COUPON_ID# - Coupon ID
#DATE# - Date of use
#USER_ID# - User ID
#SESSION_ID# - Session ID 
#GUEST_ID# - Guest ID
";
?>